Web, App and WhatsApp Portal

Sale, service, and complaint handling from one connected system.

A customer and team portal for enquiry tracking, service requests, complaints, assignments, updates, follow-up, and WhatsApp-connected communication.

ProliCraft

Customer workflow portal

Website, app and WhatsApp based

New sale enquiry tracking
Service request assignment
Complaint status timeline
WhatsApp notifications and updates
Admin dashboard and reports

Portal modules

Designed for customer-facing operations.

Sales Enquiries

Capture, assign, follow up, and close enquiries with status history.

Service Requests

Service ticket creation, team assignment, updates, and closure.

Complaint Tracking

Complaint category, priority, resolution status, and escalation view.

WhatsApp Updates

Customer updates, internal alerts, and follow-up reminders.

Mobile App Ready

Field team and customer-facing app workflow planning.

Admin Dashboard

Open work, pending follow-up, staff performance, and reports.

Team Controls

Roles for admin, sales, service team, support, and managers.

Custom Fit

Portal can be shaped around your exact product or service business.